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At Point 212, we're building something special, and we want you to be completely satisfied with your purchase. Currently, we operate as a dropshipping business, utilizing Printify and their network of print providers to create and ship your custom items. We're excited to share that we're actively planning to transition to handling our own printing and shipping in the future, bringing even more of the creation process in-house. This policy is designed to ensure a smooth and fair process for returns and exchanges, especially given the custom nature of our print-on-demand products during this initial phase.

1. General Return Window & Eligibility

• Customers have 30 days from the date of delivery to request a return or exchange.
• To be eligible for a return or exchange, items must be unused, unwashed, and in the same condition that you received them, with any original tags still attached (if applicable).
• All returns must be accompanied by the original receipt or proof of purchase (e.g., your order number).

2. Non-Returnable Items

Due to the custom, print-on-demand nature of our products, the following items are not eligible for return or exchange unless they are defective or damaged upon arrival:

• Items that have been worn, washed, or altered.
• Items not in their original condition.
• Gift cards.
• Items explicitly marked as "final sale."

3. Defective or Damaged Items & Print Issues – Our Top Priority!

We work closely with Printify and their print providers to ensure high-quality products. However, mistakes can happen.

• If your item arrives defective, damaged, or has a significant print error, please contact us immediately within 7 days of delivery.
• To help us resolve the issue quickly, please provide:
• Your order number.
• A clear description of the defect or damage.
• High-quality photos or videos showing the issue.
• Upon verification of the defect or damage, we will arrange for a free replacement of the item. In some cases, a full refund may be offered if a replacement is not feasible. You generally will not be required to return the defective item.
• Do not send defective items back to us or Printify without prior authorization, as custom print-on-demand items are often not returned in this scenario.

4. Returns Due to Customer Error (e.g., Wrong Size/Color Ordered)

• Because each item is custom-printed just for you, we generally cannot accept returns or offer refunds for mistakes made by the customer, such as ordering the wrong size, color, or simply changing your mind.
• We strongly encourage you to carefully review size charts and product descriptions before placing your order. If you have any questions about sizing or product details, please contact us before purchasing.
• In rare cases, and at our sole discretion, we may offer a partial store credit or an exchange for a different size/color, but this is not guaranteed and would typically involve a restocking fee and the customer covering return shipping.

5. Exchanges

• We only replace items if they are defective or damaged upon arrival (see Section 3).
• If you ordered the wrong size or color, please refer to Section 4.

6. Refund Process

• Once your return (if applicable, as per Section 3) is received and inspected, we will send you an email notification regarding the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
• Please note that it may take some time for your bank or credit card company to post the refund. If you haven't received a refund after this timeframe, please contact your bank first.

7. Shipping Costs

• For defective or damaged items, Point 212 will cover the cost of replacing the item, including shipping.
• For any other return scenario (e.g., customer error, if exceptionally approved), the customer will be responsible for paying their own shipping costs for returning their item. Original shipping costs are non-refundable.

8. How to Initiate a Return or Report an Issue

To initiate a return for a qualifying item, or to report a defective/damaged product, please contact us at:

• Email: [Your Business Email Address - e.g., info@point212.com or support@point212.com]
• Please include your order number and a detailed description of your request.

Disclaimer: As a sole proprietorship, Point 212 reserves the right to modify this refund policy at any time to reflect changes in our operations, including our transition to in-house production.

Thank you.